1. APPLICATION

By using our services, you agree to be bound by the following terms and conditions which may change from time to time without notice.

2. PAYMENT TERMS

All quoted prices are inclusive of Goods and Services Tax.

3. COLLECTION OF GARMENTS

Whilst we shall make every possible effort to process garments within the prescribed time-frame we shall not be liable for delays. In the event that garments are not collected within ninety (90) days we reserve the right to dispose of them as we see fit and shall not be held liable for any loss that you may suffer in such an event.

4. CARE FOR GARMENTS

To protect your garments, we follow the Care Label instructions on each item we process. If you request garment treatment which is contradictory to that indicated on the Care Label instructions, we will make an attempt to contact you and advise you of the potential risks associated with proceeding with the treatment. If we are unable to gain your informed approval to proceed, we shall refrain from cleaning the garment in question. If you authorise us to proceed, you must assume responsibility for any damage to the garments.

We accept no liability for garments that have missing or removed Care Labels.

We check garments for any damage that could be exacerbated by the laundering/dry-cleaning process. If we have any concerns regarding a garment, we will make an attempt to contact you and obtain your approval to tailor the garment ahead of cleaning it. If we are unable to gain your approval, we shall refrain from cleaning the garment in question. Likewise, if we have any concern about the colourfastness, age, or condition of the garment, we will contact you in a similar fashion to obtain your approval, or return the garment to you untreated.

5. DAMAGE

We exercise utmost care in cleaning, processing and repairing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment.

Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or the development of small holes in fabric that are not readily apparent prior to processing. In dry-cleaning and laundering we cannot guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak, tender and fragile fabrics.

Given the delicate nature of some leathers, silks and suedes, all leather, silk and suede garments are cleaned entirely at your own risk, and we do not accept any responsibility or liability for any damage or fading because of the dry-cleaning process.

Our liability with respect to any damaged to garments caused by us shall not exceed twenty (20) times our charge for cleaning or repairing that garment regardless of brand or condition.

No claims for damages will be recognised unless you advise us of same within twenty four (24) hours of collecting the garments.

6. LOSS OF GARMENTS

We exercise utmost care in processing garments received to avoid misplacement or loss of items. However, there will be instances where items may get misplaced or lost. As such, we ask that you advise us of any discrepancy within 24 hours of picking up your garments so that we may investigate the matter and make a determination.

Our liability with respect to any lost item shall not exceed twenty (20) times our charge for cleaning or repairing that garment regardless of brand or condition.

7. PERSONAL ITEMS

Please check all of your garments for money, jewellery or other valuables prior to depositing them with us. If we find any valuables in your garments, we will make every effort to return them to you but we cannot be held liable for the loss of any such articles that are forwarded to us.

8. RE-CLEANING

We inspect every garment before returning them to you to ensure that they meet our strict quality measures. It should be noted however, that we may not be able to remove all stains safely from your garments but we will make every attempt to remove stains without damage to your garment.

9. PRIVACY

We will use your customer information in the regular course of providing services to you. We respect your privacy and warrant that any information you give us will be held with the utmost care and security, and will not be used in ways to which you have not consented.

Providing us with correct and up to date personal information allows us to better serve you by (1) contacting you about any issues which may arise during the handling of your garments; (2) texting and emailing you ready order information and special promotional materials; and (3) processing your credit card payments.

10. BAG WASH

When bag washes are dropped off, we are not responsible for any items that maybe damaged in the process of cleaning.

Please be aware of what items are in your bag before dropping off your bag wash, we do not take responsibility for missing items of clothing.

If a customer is assuming that there is an item of clothing missing, we do not payout the missing item.

11. DAMAGED ITEMS

When items are picked up from the store please be advised if you find any issues with the dry cleaning, you have a 24hr turn over to bring back the item, to be questioned.

If any items are damaged in the process of cleaning, receipts must be provided to the store to ensure we are providing you the correct deprecated value of the item.

12. JURISDICTION

The terms and conditions shall be governed by and interpreted in accordance with the laws of the State of New South Wales and the parties shall submit to the non-exclusive jurisdiction of the courts of the State of New South Wales.